All your messages, in one place
Handle WhatsApp, Instagram, Telegram and TikTok Business from one platform. Automate simple questions and let your team step in whenever needed.
ChatEngine Bot
Hi, I'd like to book an appointment this week
14:28
Hi! Here are the available times:
Thursday 14 — 3:00 PM
Friday 15 — 10:00 AM
Which works best for you?
14:28 ✓✓
Thursday at 3 PM works perfectly!
14:29
Done! Booked for Thursday 14 at 3:00 PM. I'll send you a reminder 24 hours beforehand.
14:29 ✓✓
Channels
All your channels, one platform
Bring WhatsApp, Instagram, Telegram and TikTok Business together. Available features depend on each channel and account type.
WhatsApp Business
Bring WhatsApp conversations together and handle every inquiry from one inbox.
- Business-trained AI replies on Creator+
- Your team can take over conversations
- Campaigns and templates on Business
- Appointments and orders on Business
Bring Instagram direct messages and supported comments together. Configure flows to handle inquiries and hand conversations to your team when needed.
- Automated DM and comment flows
- AI replies starting with Creator
- Same AI trained for your business
- Unified conversations in one dashboard
- Requires Business/Creator account + Facebook Page
Telegram
Connect a Telegram bot and manage its conversations from the inbox. Automatic replies and AI depend on your plan and configuration.
- Connect a bot created with @BotFather
- Conversations in the shared inbox
- Automations based on your plan
- Configurable AI from Creator
- Your team can take over when needed
TikTok Business
Connect a business account to manage direct messages and supported comments in the same inbox. Personal accounts are not supported.
- Direct messages in the unified inbox
- Supported high-intent comments
- Configurable automatic replies
To connect Instagram: you need an Instagram Business or Creator account linked to a Facebook Page. If your account is personal, convert it to Business in the Instagram app and then link it to a Page. Our team will guide you through the process.
Visual automations
Design conversations that move every opportunity forward
Connect a channel, guide each person with menus and decisions, save their answers, and hand the conversation to your team with context.
- Reply to DMs and comments with rules you define.
- Build menus, conditions, and different routes on one canvas.
- Save answers to the contact and hand off to a person when needed.
ChatEngine Flow Builder
Instagram · Active automation
When a message arrives
DM, comment, or keyword
Show a menu
Let the person choose what they need
Capture the detail you need
Name, email, phone, and more
Your team takes over
With context and saved answers
Services
Automation services
Everything you need to automate customer support, sales and operations for your business.
AI Chatbots
Smart chatbots that understand context and respond naturally to your customers.
- Natural language processing
- Contextual responses
- Continuous learning
WhatsApp Automation
Connect your business with WhatsApp Business API for direct and effective communication.
- WhatsApp Business API
- Mass messaging
- Custom templates
Appointment Scheduling
Smart scheduling system that manages availability and sends automatic reminders.
- Integrated calendar
- Automatic reminders
- WhatsApp confirmation
WhatsApp Sales
The bot shows your catalog, takes the full order and logs it automatically with updated stock. Payment is handled via your preferred method.
- Product catalog with stock tracking
- Automatic multi-item orders
- Order management & tracking
Smart Automations
Custom automations that connect all your business tools in a single flow.
- Unlimited integrations
- Custom workflows
- CRM, ERP & more
Analytics & Reports
Real-time control panel to monitor conversations, sales and performance.
- Real-time dashboard
- Conversion metrics
- Automated reports
How it works
How does it work?
A simple yet powerful flow that connects your customers with your business automatically.
The customer writes
Your customer sends you a WhatsApp message as they normally would. No extra apps or complications.
AI processes the message
Our system receives the message, analyzes it with artificial intelligence and determines the best response or action.
The bot responds
The chatbot responds intelligently: schedules appointments, shows products, takes orders or answers frequently asked questions.
You monitor everything
From the dashboard you see all conversations in real time. Step in whenever you want or let the bot work its magic.
Technology
Next-generation AI
We use advanced language models combined with smart automations that connect WhatsApp, Instagram, databases, CRMs and any tool your business needs.
Dashboard
Monitor every conversation
See in real time what your bot is discussing with each customer. Step in whenever needed.
María García
14:30Perfect, it's booked...
Carlos Rodríguez
13:45Do you have it in blue?
1Ana Martínez
11:20Thanks for the details...
María García
+57 300 123 4567 — Active
Pricing
Plans & Pricing
Choose the plan that best fits your business
WhatsApp Business Cloud is included from Creator. Meta message charges are billed separately at Meta’s current rates.
Free
Start automating your social channels and organize conversations
- Connect 2 social channels
- Up to 5 active automations
- 500 active contacts per month
- Visual builder and data capture
- Shared inbox and 1 user
- No AI replies or WhatsApp Cloud API
Creator
Add WhatsApp and AI to handle more conversations automatically
- Everything in Free
- WhatsApp Business Cloud API
- Up to 3 channels and 2 users
- 2,000 active contacts per month
- 1,000 AI replies per month
- Train AI with your business information
- Automations and data capture
- Automation history and metrics
Business
Bring sales, campaigns and customer support together as you grow
- Everything in Creator
- 10,000 contacts and 5,000 AI replies/month
- Up to 5 users and available channels
- WhatsApp campaigns and templates
- Product catalog and order management
- Appointments and Google Calendar
- Analytics and performance metrics
- Team features and priority support
Clear answers
Frequently asked questions
What can I do with the Free plan?
Organize your channels and build visual automations within the plan limits. The Free plan does not include AI-generated replies or the WhatsApp Cloud API connection.
Does AI reply as soon as I connect my account?
No. AI is available from Creator and requires you to configure your business information first. It uses the context you provide, and your team can step in when needed.
Can I automate messages without AI?
Yes. The visual builder lets you create flows with steps, decisions and data capture. Available features depend on your plan and connected channel.
Can ChatEngine schedule appointments and record orders?
Business includes appointment management, Google Calendar connection, a product catalog and orders. Your business and integrations determine which actions each flow can perform.
Are there extra WhatsApp charges?
Your ChatEngine subscription is separate from any fees Meta applies to WhatsApp Business Platform usage. Meta bills those fees according to its current rates.